Now, before you start, I’m not advocating that all businesses should be franchised, hence the question mark.
What I am saying is that the most successful businesses on the planet could be franchised because they have wide ranging and far reaching systems. Systems are just repeatable ways of carrying out consistent business functions and tasks. Most businesses start with a team of people and then grow that team as demand increases. Many business owners then look at ways of automating functions to cut down on staffing. A cost saving.
I would suggest that the first thing any start up team should do is to look at the business when it is big. To imagine what it looks like when it’s all done and the size it could be. The reason for this is to design systems ahead of when they are needed and then build them as the business grows. But what happens next can strangle a business and become a constraint. Highly skilled and deeply knowledgeable people leave the business.
If you have run the business well with these people in post and invested in automation and AI then I would suggest that firstly, everyone is then trained to operate in all parts of the business. Why? Well, innovation. Everything that has gone into building the business has built a business that works as it is. Secondly, it frees up team members to think. To think and innovate and then think some more. To crystal ball gaze. To Imagine. To build a new future for the business. After all, they built the first one.
Whatever you do, whatever the pressure to reduce costs, whatever you think about rainy days…don’t lose this knowledge and talent. They are your future business.